Privacy Policy

Privacy Policy

Nordwood Home ("we", "us", "our") operates the website www.nordwood-home.com. We are committed to protecting and respecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our website.

1. Company Information

Registered Company Name: CHANAYA Care
Trading Name: Nordwood Home
Chamber of Commerce (KvK) Number: 89642511
Registered Address: Ophemerthof 112, 1106XA Amsterdam, Netherlands
Email: info@nordwood-home.com

2. Personal Data We Collect

We may collect and process the following types of personal data:

a. Information You Provide

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)

b. Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (pages visited, time spent, etc.)

c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze website traffic.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your order or inquiries
  • To provide customer support
  • To improve our website and services
  • To send marketing communications (only with your consent)
  • To comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Performance of a contract (processing your orders)
  • Legal obligations (tax and accounting requirements)
  • Legitimate interests (improving services, fraud prevention)
  • Consent (for marketing communications and certain cookies)

5. Sharing Your Data

We may share your data with:

  • Payment providers
  • Shipping and logistics partners
  • IT and website service providers (e.g., Shopify)
  • Legal or regulatory authorities when required

We ensure that all third parties respect your data and comply with GDPR.

6. International Data Transfers

As we may sell worldwide, your data may be transferred outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

8. Your Rights

Under GDPR, you have the following rights:

  • Right of access
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent at any time

To exercise your rights, please contact us at info@nordwood-home.com.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Cookies

Our website uses cookies to:

  • Ensure proper website functionality
  • Analyze traffic and usage
  • Personalize content and advertisements

You can manage or disable cookies through your browser settings.

10. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@nordwood-home.com
Address: Ophemerthof 112, 1106XA Amsterdam, Netherlands

By using our website, you acknowledge that you have read and understood this Privacy Policy.