Terms of Service

Terms of Service

Welcome to Nordwood Home. These Terms of Service ("Terms") govern your use of our website located at www.nordwood-home.com and any related services provided by Nordwood Home.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Company Information

Registered Company Name: CHANAYA Care
Trading Name: Nordwood Home
Chamber of Commerce (KvK) Number: 89642511
Registered Address: Ophemerthof 112, 1106XA Amsterdam, Netherlands
Email: info@nordwood-home.com

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.

3. Products and Services

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that all information is error-free. We reserve the right to correct errors, update information, or cancel orders if necessary.

All products are subject to availability.

4. Pricing and Payments

All prices are displayed in EUR unless otherwise stated and include VAT where applicable within the European Union.

We accept payments through secure third-party payment providers. By placing an order, you confirm that you are authorized to use the chosen payment method.

5. Shipping and Delivery

We ship within Europe and internationally. Delivery times may vary depending on location and external factors.

Nordwood Home is not responsible for delays caused by customs, carriers, or unforeseen circumstances.

Any import duties or taxes for non-EU orders are the responsibility of the customer.

6. Right of Withdrawal (EU Customers)

If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

To exercise this right, you must notify us at info@nordwood-home.com within the withdrawal period.

Products must be returned unused, in original condition, and in original packaging.

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

7. Returns and Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within a reasonable timeframe.

We reserve the right to refuse returns that do not meet our return conditions.

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Nordwood Home and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Nordwood Home shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Privacy

Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.

It is your responsibility to review these Terms periodically.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Email: info@nordwood-home.com
Address: Ophemerthof 112, 1106XA Amsterdam, Netherlands

By using our website, you acknowledge that you have read and agree to these Terms of Service.