Refund & Returns Policy

Refund & Returns Policy

At Nordwood Home, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the conditions outlined below.

1. 30-Day Free Return Policy

We offer a 30-day free return policy, which means you have 30 days from the date you receive your item to request a return.

Returns within this period are free of charge.

2. Eligibility for Returns

To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. How to Request a Return

To initiate a return, please contact us at:

Email: info@nordwood-home.com

Please include your order number and reason for return. Once your request is approved, we will provide you with return instructions.

4. Free Return Shipping

We cover the cost of return shipping for all eligible returns within the 30-day period.

You will receive instructions on how to return your item once your request has been approved. Please do not send items back without contacting us first.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We will resolve the issue as quickly as possible, including offering a replacement or full refund at no additional cost.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within a reasonable timeframe.

Please note that it may take additional time for your bank or payment provider to process the refund.

7. Exchanges

We only replace items if they are defective or damaged. If you wish to exchange an item, please contact us at info@nordwood-home.com.

8. Non-Returnable Items

The following items may not be eligible for return:

Items that have been used or damaged by the customer
Items not in original condition or packaging
Any items returned after the 30-day period

9. EU Right of Withdrawal

If you are a customer in the European Union, you also have a legal right to withdraw from your purchase within 14 days without giving any reason. Our 30-day free return policy extends beyond this legal requirement.