Shipping Policy
Shipping Policy
Last updated: [Insert Date]
At Nordwood Home, we aim to deliver your order quickly and reliably. This Shipping Policy outlines our processing times, delivery estimates, and important shipping information.
1. Order Processing Time
All orders are processed within 24 to 48 hours (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with shipping details.
Please note that during peak periods (such as holidays or promotions), processing times may be slightly longer.
2. Delivery Time
After processing, estimated delivery times are:
- Europe: 5–7 working days
- International (outside Europe): 5–10 working days
Delivery times are estimates and may vary depending on your location, customs processing, and carrier delays.
3. Shipping Costs
We offer free shipping on all orders unless stated otherwise.
Any additional charges such as customs duties or import taxes (for non-EU countries) are the responsibility of the customer.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.
5. Delays
While we do our best to ensure timely delivery, Nordwood Home is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect shipping information provided by the customer
- Unforeseen circumstances beyond our control
6. Incorrect Address
Please ensure that your shipping address is correct at checkout.
If an incorrect address is provided, we cannot guarantee successful delivery or offer a refund.
7. Lost or Stolen Packages
If your package is lost or marked as delivered but not received, please contact us at info@nordwood-home.com.
We will assist you in investigating the issue with the carrier.
8. Contact Information
If you have any questions about this Shipping Policy, please contact us:
Email: info@nordwood-home.com
Address: Ophemerthof 112, 1106XA Amsterdam, Netherlands
By placing an order with Nordwood Home, you agree to this Shipping Policy.